Kristeen Anne Babiera
About Kristeen Anne Babiera
Kristeen Anne Babiera is a Customer Support Team Manager with extensive experience in the financial services industry, currently working at Refinitiv in London and previously at Thomson Reuters in Toronto. She holds a Bachelor of Arts in Media Studies and Communication from the Polytechnic University of the Philippines and has a strong technical background in Visual Basic for Applications and Cisco Systems Products.
Work at Thomson Reuters
Kristeen Anne Babiera has been employed at Thomson Reuters since 2017, where she currently serves as Customer Support Team Manager in Toronto, Ontario, Canada. In this role, she has accumulated seven years of experience. Prior to her current position, she worked as a Senior Customer Support Executive from 2016 to 2017 and as a Customer Support Executive from 2012 to 2016, both based in New York, New York, United States. Her tenure at Thomson Reuters has equipped her with extensive knowledge of the company's products and services.
Current Role at Refinitiv
Since 2018, Kristeen Anne Babiera has held the position of Customer Support Team Manager at Refinitiv in London, England, United Kingdom. In this capacity, she oversees customer support operations and manages a team dedicated to providing high-quality service. Her technical proficiency in Visual Basic for Applications (VBA) and expertise in Cisco Systems Products enhance her effectiveness in this role.
Education and Expertise
Kristeen Anne Babiera earned a Bachelor of Arts in Media Studies and Communication from the Polytechnic University of the Philippines, where she studied from 2003 to 2007. Additionally, she completed a Bachelor of Arts in Broadcast Journalism at Centro Escolar University in 2002. Her educational background supports her strong presentation skills, which are vital for effective communication in her customer support roles.
Technical Proficiency
Kristeen Anne Babiera possesses technical proficiency in several key areas relevant to her role in customer support. She is experienced in using Thomson Reuters Eikon, a tool that aids in delivering high-level customer support within the financial services industry. Her expertise in Cisco Systems Products further complements her technical skill set, allowing her to address a variety of customer needs effectively.
Previous Experience
Before her current roles at Thomson Reuters and Refinitiv, Kristeen Anne Babiera worked at Vystar Credit Union as Member Relations from 2009 to 2012 in Jacksonville, Florida, United States. This experience contributed to her customer service skills and understanding of client relations, which she has applied throughout her career in customer support.