Kristie House
About Kristie House
Kristie House is a Senior Analyst in Customer Insights at Thomson Reuters, where she combines customer and operational data to identify customer pain points. She has a background in customer experience research and has held various roles in marketing and analysis since earning her Bachelor's Degree in Marketing from The University of Texas at Austin.
Current Role at Thomson Reuters
Kristie House serves as a Senior Analyst in Customer Insights at Thomson Reuters, a position she has held since 2021. In this role, she combines customer data with operational company data to analyze customer pain points. She has played a key role in establishing a customer experience program from the ground up. Additionally, she acts as the Subject Matter Expert (SME) on new analysis tools, contributing to the enhancement of customer insights within the organization.
Previous Experience at Thomson Reuters
Before her current position, Kristie House worked at Thomson Reuters as a Customer Experience Research Analyst from 2019 to 2021. During her tenure, she gained valuable experience in building surveys to assess various aspects of the customer journey. Her work focused on understanding customer needs and improving overall customer experience, which laid the foundation for her current role.
Internship Experience
Kristie House has completed multiple internships that contributed to her professional development. In 2017, she interned at Social Solutions in Austin, Texas, focusing on sales and marketing for three months. In 2018, she worked as a Merchandising/Planning and Allocation Intern at JCPenney in Plano, Texas, also for three months. These experiences provided her with insights into customer engagement and operational strategies.
Educational Background
Kristie House earned her Bachelor’s Degree in Marketing from The University of Texas at Austin, specifically from the Red McCombs School of Business. She studied from 2015 to 2019, where she developed a strong foundation in marketing principles and practices, which she applies in her current role in customer insights.
Skills and Interests
Kristie House possesses skills in managing teams of contractors and overseeing survey sample management. Her interests include UI/UX design, innovation and entrepreneurship, machine learning, and brand management. These areas of interest align with her professional focus on customer insights and experience.