Kyle Floyd
About Kyle Floyd
Kyle Floyd is a Product Manager at Thomson Reuters in Nashville, Tennessee, with a strong background in customer support and service management. He has held various roles in the technology and services industry, including leadership positions at Emma, Inc. and Confirmation.
Current Role at Thomson Reuters
Kyle Floyd has been serving as a Product Manager at Thomson Reuters since 2021. He operates from Nashville, Tennessee, and has accumulated three years of experience in this role. His responsibilities include overseeing product development and managing various projects within the organization.
Previous Experience in Customer Support
Before his current position, Kyle Floyd held several roles in customer support. He worked at Confirmation as the Director of Customer Support from 2017 to 2019. Prior to that, he was with Emma, Inc., where he served as the Senior Director of Email Deliverability and Support for two months in 2017, and as the Director of Support from 2012 to 2017. He also worked as a Customer Support Lead at Emma, Inc. from 2011 to 2012.
Background in Customer Experience
Kyle Floyd has a strong background in customer experience management. He worked at Lyft as a Customer Experience Team Lead for six months in 2017. His extensive experience in customer support roles has contributed to his expertise in service management and customer relationship management.
Education and Expertise
Kyle Floyd earned a Bachelor of Science in Marketing from Belmont University, where he studied from 1998 to 2002. His educational background complements his professional experience, particularly in Customer Relationship Management (CRM) and Customer Service Operations.
Career History
Kyle Floyd's career spans various roles in the information technology and services industry. He worked at American Funds as a Senior Shareholder Representative from 2006 to 2011. His career trajectory reflects a consistent focus on customer support and service management, leading to his current role at Thomson Reuters.