Kym Pang
About Kym Pang
Kym Pang is an Account Manager at Thomson Reuters, where she has worked since 2006, managing over 300 accounts within the small law firms sector. She holds a BA (Hons) in Business Studies from Middlesex University and has extensive experience in customer relationship management and sales strategy.
Work at Thomson Reuters
Kym Pang has been employed at Thomson Reuters as an Account Manager since 2006. With 18 years of experience in this role, Kym operates from London, United Kingdom, managing a diverse client base. The position involves overseeing over 300 accounts within the small law firms sector, which includes firms with 500 or more employees. Kym is responsible for achieving annual sales targets of £1.2 million and plays a key role in demonstrating online products and managing effective trials for clients.
Education and Expertise
Kym Pang has a solid educational background with a focus on business studies. Kym attended Kingsway Princeton College from 1993 to 1996, where studies included Business Studies, Economics, and Geography, culminating in 'A' Levels. Prior to that, Kym completed GCSEs at Hendon School from 1991 to 1993, achieving grades in English Language, Mathematics, French, and Computer Studies. Kym furthered education at Middlesex University, obtaining a BA (Hons) in Business Studies from 1996 to 2000.
Client Management and Sales Strategy
In the role of Account Manager, Kym Pang manages a client base exceeding 300 accounts, specifically targeting small law firms with over 500 employees. Kym utilizes various customer relationship management systems, including SAP and Sales Pipeline, to track and enhance client interactions. Kym is accountable for meeting yearly sales targets of £1.2 million and provides insights into future sales strategies, including the exploration of new markets and products.
Product Demonstration and Customer Engagement
Kym Pang is responsible for demonstrating online products to key individuals within law firms, ensuring that clients understand the value and functionality of the offerings. Kym manages effective product trials, allowing potential customers to experience the products firsthand. Additionally, Kym conducts print product reviews and promotes key titles that align with customer needs, thereby enhancing customer engagement and satisfaction.
Networking and Market Development
Kym Pang actively develops prospective customer contacts through referrals and various media sources. This networking is essential for expanding the client base and exploring new business opportunities. Kym's role includes providing input into the future sales vision, which encompasses identifying new markets and potential products that can meet the evolving needs of clients in the legal sector.