Kym Pemberton
About Kym Pemberton
Kym Pemberton is a Customer Relationship Manager at Thomson Reuters in Sydney, Australia, with over 15 years of experience in various roles within the company. She specializes in account management and enjoys assisting clients with the ONESOURCE suite to enhance global tax compliance.
Work at Thomson Reuters
Kym Pemberton has been employed at Thomson Reuters since 2008, holding various positions over the years. Currently, she serves as a Customer Relationship Manager in Sydney, New South Wales, a role she has held since 2021. Prior to this, she worked as a Local Order Management Knowledge Specialist from 2019 to 2021, and as a Senior Order Analyst from 2015 to 2019. Her earlier roles include SAP Recovery from 2013 to 2015, MAF Consultant from 2011 to 2013, and Customer Service Representative from 2008 to 2011. Throughout her tenure, she has developed a strong understanding of customer operations and account management.
Education and Expertise
Kym Pemberton specializes in account management, renewal maintenance, and change management within the corporate segment at Thomson Reuters. She possesses expertise in SAP, particularly within Customer Operations, which enhances her ability to manage client relationships effectively. Kym is skilled in utilizing the ONESOURCE suite of solutions, helping clients achieve global tax compliance. Her technical knowledge extends to creating business processes and analyzing technical issues to ensure the resolution of root causes.
Background
Kym Pemberton's career at Thomson Reuters spans over a decade, showcasing her commitment and adaptability within the organization. She has worked in various capacities, starting as a Customer Service Representative and progressing through roles that have increased in responsibility and complexity. Her experience across different functions within the company has provided her with a comprehensive understanding of customer needs and operational processes.
Skills and Tools
Kym is proficient in a variety of applications and systems that support her role in customer relationship management. Her skill set includes Salesforce, MS Excel, MS Outlook, MS Teams, MS PowerPoint, Salesforce.com, Webex, and JIRA. This diverse technical expertise enables her to effectively manage client interactions and streamline processes within her team.