Latasha Sims
About Latasha Sims
Latasha Sims serves as the Director of Omni Channel Customer Support at Thomson Reuters, where she has worked since 2018. With over 15 years of experience in customer support and process improvement, she holds four U.S. patents and is a certified Six Sigma Green Belt.
Current Role at Thomson Reuters
Latasha Sims serves as the Director of Omni Channel Customer Support at Thomson Reuters. She has held this position since 2018, contributing to the company's customer service strategies in Toronto, Ontario, Canada. Her role involves overseeing customer support operations across multiple channels, ensuring a seamless experience for clients.
Previous Experience at Thomson Reuters
Prior to her current role, Latasha worked at Thomson Reuters as a Senior Manager in Customer Service for a brief period in 2018. She also served as a Senior Manager in Client Engagements Operations and facilitated the Values and Culture Program from 2014 to 2018. Her experience in these roles focused on enhancing client engagement and operational efficiency.
Career at Intuit
Latasha Sims has extensive experience at Intuit, where she worked in various managerial roles from 1997 to 2014. Her positions included Manager I in Service and Support, Learning and Development Manager, and Manager II in Customer Care and Product Development. Her tenure at Intuit spanned over 11 years, during which she specialized in customer care, assistance, and escalations.
Education and Expertise
Latasha holds a Bachelor of Science degree from the University of Oklahoma, which she completed between 1990 and 1996. She is a certified Six Sigma Green Belt, indicating her proficiency in process improvement methodologies. Additionally, she specializes in Net Promoter Score, a key metric for assessing customer loyalty and satisfaction.
Patents and Innovations
Latasha Sims holds four U.S. patents that focus on enhancing intellectual property and generating revenue. These patents reflect her innovative thinking and commitment to contributing to advancements in her field.