Lauren Krok
About Lauren Krok
Lauren Krok is an experienced Account Manager currently working at Thomson Reuters and a Client Success Manager at Refinitiv, with a focus on B2B consultative sales and customer service. She has over 14 years of experience in the financial services industry, managing relationships with major financial institutions and specializing in data and analytics for trading.
Work at Thomson Reuters
Lauren Krok has been employed at Thomson Reuters since 2010, serving as an Account Manager for 14 years in Chicago, IL. In this role, she utilizes market-leading products that focus on data, analytics, and content to support trading and alpha generation. Prior to her current position, she worked as a Relationship Manager from 2008 to 2010, where she managed client relationships and contributed to customer retention and growth.
Current Role at Refinitiv
Since 2018, Lauren Krok has held the position of Client Success Manager at Refinitiv in the Greater Chicago Area. In this role, she focuses on ensuring client satisfaction and success, leveraging her extensive experience in B2B consultative sales. Her expertise in managing relationships with financial institutions, hedge funds, and asset managers enhances her effectiveness in this position.
Education and Expertise
Lauren Krok earned her Bachelor's degree in Secondary Education and Teaching from Illinois State University, where she studied from 2001 to 2005. Her educational background complements her professional experience, particularly in consultative sales and customer service. She specializes in utilizing data and analytics to drive trading strategies and alpha generation.
Previous Experience at Thomson Financial
Before her roles at Thomson Reuters, Lauren Krok worked at Thomson Financial. She participated in the Global Sales Associate Training Program (GSAT) from 2006 to 2007 and served as a Client Specialist from 2007 to 2008. These positions provided her with foundational skills in sales and client management, which she has built upon in her subsequent roles.
B2B Consultative Sales Experience
Lauren Krok possesses broad and deep experience in B2B consultative sales, focusing on customer service, retention, and growth. Her extensive background includes managing relationships with major financial institutions, hedge funds, and asset managers. This experience has equipped her with the skills necessary to effectively address client needs and foster long-term partnerships.