Laurie Linscomb
About Laurie Linscomb
Laurie Linscomb is a Senior Product Support Specialist at Thomson Reuters, where she has worked since 2019. She has extensive experience in supporting various tax products and coaching colleagues, having previously held multiple roles within the company since 2012.
Current Role at Thomson Reuters
Laurie Linscomb currently serves as a Senior Product Support Specialist at Thomson Reuters, a position she has held since 2019. Based in Carrollton, Texas, she provides support for a variety of tax products, including GoSystem, Express RS, and ONESOURCE Income Tax Products. In her role, she addresses client inquiries through various channels, including calls, emails, chat, and web cases. Additionally, she offers coaching to current representatives to improve their understanding of the products and enhance overall service quality.
Previous Experience at Thomson Reuters
Laurie Linscomb has extensive experience at Thomson Reuters, having worked in multiple roles over several years. She began as a Product Support Representative from 2012 to 2015, where she provided foundational support for clients. She then advanced to Product Support Representative II from 2015 to 2017, and later to Product Support Specialist II from 2017 to 2019. Throughout her tenure, she developed a comprehensive understanding of the company's tax products and client support processes.
Education and Expertise
Laurie Linscomb studied at the University of North Texas from 2008 to 2011, where she earned a degree in Finance. This educational background has equipped her with the financial knowledge necessary to support tax-related products effectively. Her academic training complements her practical experience in product support, allowing her to address client needs with a solid understanding of finance.
Client Support Skills
In her role as a Senior Product Support Specialist, Laurie Linscomb handles client inquiries through multiple communication channels. Her ability to manage calls, emails, chat, and web cases demonstrates her versatility in client support. This skill set is critical in ensuring that clients receive timely and accurate assistance regarding their tax products.