Lawrence Miller
About Lawrence Miller
Lawrence Miller serves as the Vice President of Client Management and Customer Success at Thomson Reuters, where he leads initiatives to enhance customer satisfaction and retention. With a strong background in finance and customer success, he has held various leadership roles within the company since 2005, leveraging his expertise in relationship management and sales management.
Current Role at Thomson Reuters
Lawrence Miller serves as Vice President of Client Management and Customer Success at Thomson Reuters, a position he has held since 2019. In this role, he leads initiatives aimed at enhancing customer satisfaction and retention. His responsibilities include overseeing a team that focuses on driving financial performance through improved customer engagement. Miller's extensive experience in customer success and sales management supports his leadership in this capacity.
Previous Experience at Thomson Reuters
Prior to his current role, Miller held several positions at Thomson Reuters, including Sr. Director of Customer Success and Sales Operations since 2014, and Sr. Director of Finance since 2010. He also served as Director of Business Development from 2005 to 2008 and as Manager of Finance from 2003 to 2005. His diverse roles within the company have equipped him with a comprehensive understanding of financial operations and customer management.
Experience at Bertelsmann
Before joining Thomson Reuters, Miller worked at Bertelsmann as a Sr. Financial Analyst from 1999 to 2003. During his four years in this role, he developed skills in financial analysis and relationship management, which contributed to his expertise in customer success and sales management.
Education and Expertise
Miller earned his MBA from NYU Stern School of Business, where he studied Strategy and Finance from 2005 to 2007. He also holds a BA in Finance from The College of New Jersey, completed from 1995 to 1999. His educational background supports his expertise in acquisition strategy and business integration, which he applies to enhance customer success initiatives.
Skills and Contributions
Miller possesses a diverse skill set that includes financial modeling and analysis, relationship management, and sales compensation planning. His skills contribute to the development of effective sales strategies and the improvement of customer retention and satisfaction. He focuses on driving financial performance through enhanced customer engagement.