Leiliane Sousa
About Leiliane Sousa
Leiliane Sousa serves as a support leader in the accounting sector, focusing on technology and customer experience. She has extensive experience in support roles at Thomson Reuters and specializes in training team members and implementing software systems.
Work at Thomson Reuters
Leiliane Sousa has a significant tenure at Thomson Reuters, where she has held various roles since 2014. She initially worked as a Técnico de suporte for two years, from 2014 to 2016. After a brief hiatus, she returned to the company as an Analista de suporte, serving from 2017 to 2022. In 2022, she advanced to the position of Líder de suporte, where she currently leads support initiatives. Her work focuses on enhancing customer experience in the accounting market through technology.
Education and Expertise
Leiliane Sousa studied Administração de Empresas at Centro Universitário Adventista de São Paulo from 2014 to 2017. She also attended Universidade Tecnológica Federal do Paraná, where she completed a program in Assistente de Produção e Montagem Eletroeletrônica in 2011. Her educational background supports her expertise in customer service, technology, and labor legislation, particularly in the personnel department.
Background
Leiliane Sousa has built a career focused on support leadership within the accounting sector. Her experience includes extensive work with Domínio Sistemas software, specializing in testing, registration, system implementation, and transition. She actively seeks opportunities for improvement and innovation in work routines, demonstrating a commitment to enhancing operational efficiency.
Achievements
In her role as Líder de suporte, Leiliane Sousa provides training to team members, emphasizing the development of support analysts with a focus on customer service. Her leadership in the support team contributes to the overall effectiveness of customer interactions and service delivery in the accounting market.