Lorenzo Luis Santos
About Lorenzo Luis Santos
Lorenzo Luis Santos is a Team Manager at Thomson Reuters and a Customer Service Manager at Refinitiv, with extensive experience in managing customer service teams in the information technology sector. He holds a Bachelor of Science in Computer Science and has a background in technical support and performance management.
Work at Thomson Reuters
Lorenzo Luis Santos has been a Team Manager at Thomson Reuters since 2017. His tenure at the company spans seven years, during which he has held various roles. Prior to his current position, he worked as a Senior Customer Support Executive from 2016 to 2017 and as a Certified Eikon, Technical Support Executive from 2014 to 2016. His experience at Thomson Reuters has contributed to his expertise in managing customer service teams.
Current Role at Refinitiv
Since 2018, Lorenzo Luis Santos has served as a Customer Service Manager at Refinitiv, an LSEG business, located in Taguig, National Capital Region, Philippines. He has been in this role for six years, focusing on enhancing customer service operations and managing teams within the information technology and services industry.
Education and Expertise
Lorenzo Luis Santos holds a Bachelor of Science (BS) in Computer Science from Centro Escolar University, where he studied from 2006 to 2009. He also attended the University of Santo Tomas, studying Advertising and earning a Bachelor of Fine Arts (B.F.A.) from 2004 to 2005. His educational background supports his expertise in technical support and customer service management.
Background in Customer Service Management
Lorenzo Luis Santos has a strong background in customer service management, particularly within contact centers. He possesses skills in coaching and performance management, which are essential for leading customer service teams. His experience in the information technology sector has allowed him to leverage his technical knowledge to enhance customer service operations.