Lori Lauron
About Lori Lauron
Lori Lauron is a Customer Support Client Trainer at Thomson Reuters, where she has worked since 2012 in the Austin, Texas area. She has prior experience in sales coordination and sales operations, and she specializes in client communication and training.
Work at Thomson Reuters
Lori Lauron has been employed at Thomson Reuters since 2012, serving as a Customer Support Client Trainer. In this role, she is responsible for direct communication with clients via phone and email, addressing their questions and requests. She conducts regular webinars to educate clients on new product features, ensuring they are well-informed about the tools available to them. Additionally, she manages client accounts by providing timely responses and thorough follow-through on all inquiries. Lauron also leads web-based presentations to showcase product capabilities, enhancing client understanding and engagement.
Previous Experience at BuildFax
Before joining Thomson Reuters, Lori Lauron worked at BuildFax as a Sales Coordinator from 2011 to 2012. In this position, she contributed to the sales team by coordinating various sales activities and supporting client interactions. Her experience at BuildFax provided her with valuable skills in client communication and sales operations, which she later applied in her role at Thomson Reuters.
Career at Hoovers Inc.
Lori Lauron began her career at Hoovers Inc., where she served as a Sales Operations Administrator from 2007 to 2011. During her four years at the company, she was involved in various sales support functions, helping to streamline processes and enhance operational efficiency. This foundational experience in sales operations laid the groundwork for her subsequent roles in customer support and client training.
Client Communication and Training Skills
Lori Lauron excels in client communication, utilizing both phone and email to effectively address client inquiries. Her role involves conducting webinars that train clients on new product features, demonstrating her commitment to client education. She also leads web-based presentations to highlight product capabilities, ensuring that clients have a clear understanding of how to utilize the products effectively. Her ability to manage client accounts with timely responses and thorough follow-through is a key aspect of her professional skill set.