Luana Puppa
About Luana Puppa
Luana Puppa serves as the Senior Director of Customer Experience & Operations for AEM & Corporates US at Thomson Reuters, a position she has held since 2021. With extensive experience in customer support and content development, she has worked at Thomson Reuters and PwC Australia in various managerial roles over two decades.
Current Role at Thomson Reuters
Luana Puppa serves as the Senior Director of Customer Experience & Operations for AEM & Corporates US at Thomson Reuters. She has held this position since 2021, contributing to the company's focus on enhancing customer interactions and operational efficiency. Based in Melbourne, Australia, her role involves overseeing customer experience strategies and operational processes within the organization.
Previous Experience at Thomson Reuters
Prior to her current role, Luana Puppa worked at Thomson Reuters in various capacities. She was the Director of Operations for ANZ from 2009 to 2017, where she managed operational functions across the region. Additionally, she served as Senior Manager for a year in 2007-2008. Her experience at Thomson Reuters spans over a decade, showcasing her expertise in customer experience and operational management.
Professional Background at PwC Australia
Luana Puppa has a substantial background at PwC Australia, where she held multiple roles in customer support and content development. She began as a Consultant in 2000, advancing to Senior Consultant by 2001. From 2002 to 2004, she worked as a Manager in Customer Support & Content Development, and later served as Senior Manager in the same area from 2004 to 2007. Her tenure at PwC provided her with foundational skills in customer service and content management.
Education and Expertise
While specific educational details are not provided, Luana Puppa's extensive career in customer experience and operations across prominent organizations like Thomson Reuters and PwC Australia indicates a strong expertise in these fields. Her roles have involved strategic oversight and management, reflecting a deep understanding of customer needs and operational efficiencies.