Lucy Healy
About Lucy Healy
Lucy Healy is an Operations Support Analyst in Technology Development at Thomson Reuters, where she manages incidents and communications for the legal business segment. With over 17 years of experience in sales and marketing support roles, she has a strong background in organization and proactivity, particularly as a CRM/Salesforce Administrator.
Work at Thomson Reuters
Lucy Healy has been employed at Thomson Reuters since 2015, serving as an Operations Support Analyst in Technology Development. In this role, she manages incidents and communications specifically for the legal business segment. Her responsibilities include supporting system migrations that have affected over 300 users within the UK and EU legal sectors. Prior to her current position, she worked as a Client Relations Team Leader at Thomson Reuters from 2010 to 2014, where she gained valuable experience in client management and support.
Education and Expertise
Lucy Healy studied at The Open University, where she pursued a B.Sc (Hons) in Social Sciences with a focus on politics and economics from 2005 to 2011. She also obtained an Undergraduate Certificate in Social Sciences in 2005, completing the program in 11 months. Additionally, she earned an Undergraduate Certificate in Web Applications Development, which she studied from 2007 to 2012. Her educational background supports her expertise in technology and operations within the legal business segment.
Background
Lucy Healy has over 17 years of experience in Sales and Marketing support roles. Her career has included significant responsibilities in managing client relations and supporting technology development initiatives. Her tenure at Thomson Reuters has allowed her to develop strong organizational skills and a proactive approach, particularly as a CRM/Salesforce Administrator. This extensive background has equipped her with the skills necessary to excel in her current role.
Achievements
Throughout her career, Lucy Healy has demonstrated her capability in managing complex incidents and communications within the legal business segment at Thomson Reuters. Her role in supporting system migrations has had a significant impact on user experience for over 300 individuals in the UK and EU legal sectors. Her expertise in CRM and Salesforce administration further highlights her contributions to operational efficiency and client support.