Luis Angel Guerrero Gastaldi
About Luis Angel Guerrero Gastaldi
Luis Angel Guerrero Gastaldi is an Associate Customer Success Executive with expertise in strategic account planning and retention. He has a diverse background in customer success across various sectors, including SaaS and EdTech, and holds multiple degrees in business management and digital transformation.
Work at Thomson Reuters
Luis Angel Guerrero Gastaldi serves as an Associate Customer Success Executive at Thomson Reuters, a position he has held since 2022. In this role, he focuses on strategic account planning and retention for assigned client portfolios. His responsibilities include enhancing customer success and applying business management skills to impact both internal and external clients.
Education and Expertise
Luis Angel Guerrero Gastaldi has a strong educational background in business management. He earned a Licenciado en Administración de Empresas from Universidad del Valle de México between 2010 and 2014. He furthered his studies at UNIR Universidad Internacional de La Rioja in Mexico, where he completed a Maestría en Dirección y Administración de Negocios (MBA) from 2020 to 2021. Additionally, he achieved the title of Especialista en Transformación Digital in 2020. His expertise includes managing customer success projects in areas such as SaaS, RiskTech, Fraud, AML, and EdTech.
Background
Luis Angel Guerrero Gastaldi has diverse professional experience across various roles. He began his career as Asistente de Producción at TVUNAM in 2010. He then worked as Consultor de servicios financieros at International Advisor from 2011 to 2013. He transitioned to Avantis as Consultor Jr SAP BO for six months in 2014. His career progressed with roles at goFLUENT as Customer Success Manager from 2019 to 2021 and DESCIFRA as Senior Customer Success from 2021 to 2022. He has been the General Manager at Fast Lunch since 2017.
Achievements
Throughout his career, Luis Angel Guerrero Gastaldi has focused on customer success and digital transformation. His work in strategic account planning and retention has been pivotal in enhancing client relationships and satisfaction. He has demonstrated a keen interest in the digitalization of companies and continuous improvement processes, which aligns with his educational pursuits and professional roles.