Luis Lopez
About Luis Lopez
Luis Lopez is an Inbound Customer Service Representative at Thomson Reuters in London, where he has worked since 2019. He possesses over ten years of customer support experience and demonstrates strong problem-solving skills while managing complex tasks and mentoring new staff.
Work at Thomson Reuters
Luis Lopez has been employed at Thomson Reuters as an Inbound Customer Service Representative since 2019. In this role, he manages demanding tasks that often require complex problem-solving skills. He analyzes potential refund cases to determine their validity and issues refunds when necessary. His position involves coordinating with various stakeholders, both internal and external, to prioritize tasks effectively. He works well under pressure and is committed to delivering projects and initiatives to a high standard within a team environment.
Education and Expertise
Luis Lopez earned a Bachelor's Degree in Hospitality-Tourism from Universitat de les Illes Balears, where he studied from 2000 to 2004. His educational background complements over ten years of customer support experience in both financial services and the hotel industry. He possesses advanced language skills in German, alongside fluency in English, Spanish, and Catalan, enhancing his ability to communicate with a diverse clientele.
Background
Luis Lopez has accumulated significant experience in customer support, particularly within the financial services sector and the hotel industry. His role requires him to track and follow up with EMEA banks to ensure the timely completion of pending requests. He has extensive knowledge in financial invoicing and payment orders, which supports his effectiveness in managing customer inquiries and issues.
Achievements
In his current role, Luis Lopez mentors new staff, providing training on how to respond to and analyze inbound customer support cases. He coordinates with internal departments and regional account managers to address issues related to bank confirmation response times, demonstrating his leadership and collaborative skills in a customer service setting.