Luly Leal
About Luly Leal
Luly Leal is a Senior Business Analyst fluent in English and Spanish, currently working at Thomson Reuters in Toronto, Canada. She has extensive experience in business analysis, sales account management, and application support across various companies in Mexico and Canada.
Current Role at Thomson Reuters
Luly Leal serves as a Senior Business Analyst at Thomson Reuters, a position she has held since 2022. In this role, she utilizes her bilingual skills in English and Spanish to support various business functions. Her responsibilities include enhancing client reference-ability and contributing to the improvement of implementation methodologies and support experiences.
Previous Experience in Business Analysis
Before joining Thomson Reuters, Luly Leal worked at several organizations in business analysis roles. She was a Bilingual Application Support Analyst at Mercatus Technologies Inc. from 2019 to 2020. Prior to that, she served as a Business Analyst at IsoMetrix Software from 2020 to 2021, where she applied Agile methodologies, specifically Scrum, in project management.
Sales and Account Management Background
Luly Leal has extensive experience in sales and account management. She worked as a Sales Account Manager at Connext (by Migesa) for five months in 2016 and at Sistemas Digitales for nine months in 2011. Additionally, she held a similar role at Technidata S.A. de C.V. for seven months in 2010. Her roles involved supporting client issue resolution and enhancing client relationships.
Educational Background
Luly Leal holds a Bachelor of Science in Communications and Electronics Engineering from Universidad Autónoma de Nuevo León, which she completed from 1998 to 2003. She furthered her education at Humber College, achieving Engineering Connections in 2019, and attended the University of Toronto, where she completed a program in Speaking Professionally in 2018.
Technical Skills and Contributions
Luly Leal has demonstrated technical proficiency in troubleshooting and support. She replicated issues using tools like Drupal, command-line, and Splunk. She created training videos using CAMTASIA for software solutions and provided support via ZenDesk and phone. Additionally, she escalated issues through Jira to facilitate the software release process.