Lydia Avery
About Lydia Avery
Lydia Avery is a Client Specialist and Customer Success People Leader with extensive experience in training and client management. She has worked at Refinitiv, Thomson Reuters, and LSEG, focusing on user retention and growth in the financial services sector.
Current Role at LSEG
Lydia Avery serves as the Customer Success People Leader at LSEG (London Stock Exchange Group) since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring the successful adoption of LSEG's services. Her responsibilities include leading a team dedicated to customer success and implementing strategies to improve client engagement and retention.
Experience at Refinitiv
Since 2018, Lydia has held the position of Lead Customer Success Manager at Refinitiv in London. In this capacity, she is responsible for achieving targets related to the retention and growth of desktop users. Her role involves working closely with clients to understand their needs and ensure they derive maximum value from Refinitiv's products and services.
Previous Role at Thomson Reuters
Lydia worked at Thomson Reuters as a Client Specialist from 2011 to the present, following her tenure as a Training Specialist from 2003 to 2009. In her current role, she focuses on client relationships and support, while her previous position involved designing and delivering training courses using the WebEx e-training system. She managed training projects from the design phase through to delivery.
Background in Foreign Exchange Sales
Before her career in client services and training, Lydia worked as a Foreign Exchange Salesperson at Commerzbank AG from 2001 to 2003. This role provided her with valuable experience in the financial sector, contributing to her expertise in customer relations and financial products.
Education and Expertise
Lydia Avery studied at Cardiff University, where she earned a Bachelor of Science degree in Mathematics, Operational Research, and Statistics from 1995 to 1999. Her educational background provides a strong foundation for her roles in customer success and training within the financial services industry.