Madhur Mittal
About Madhur Mittal
Madhur Mittal is a Project Manager with over 15 years of experience in project management, client management, and operations management. He has a strong background in customer service and retention management, and he currently works at Thomson Reuters in Gurgaon, India.
Work at Thomson Reuters
Madhur Mittal has been serving as a Project Manager at Thomson Reuters since 2016. In this role, he leads project management initiatives with a focus on scoping, transformation, and product improvement. His responsibilities include managing global teams and ensuring effective stakeholder management and project governance. His tenure at Thomson Reuters has contributed to his extensive experience in project management and client management.
Education and Expertise
Madhur Mittal studied at the Indian Institute of Management, Calcutta, where he completed an Executive Program in Operations and Marketing from 2009 to 2010. He also holds a Bachelor of Science degree from Doctor Bhim Rao Ambedkar University. His educational background has equipped him with the skills necessary for effective project management and customer service enhancement.
Background
Madhur Mittal began his career as a Management Trainee and Team Leader at Integra Micro Systems P Ltd from 2009 to 2010. He then worked as a Project Leader at NIIT Limited from 2010 to 2015. Prior to his current role, he was a Process Specialist at GENPACT LLC from 2006 to 2008. His diverse work experience spans over 15 years in project management, client management, and operations management.
Skills and Tools
Madhur Mittal is proficient in handling customer service and retention management through service enhancement. He is experienced in using various applications, including MS Office, Microsoft Project Professional (MPP), Visio, Salesforce, Ariba, JIRA, and Open Air. His skills in managing global teams and projects emphasize his capability in stakeholder management and project governance.