Mahayla Feria
About Mahayla Feria
Mahayla Feria is a Workforce Analyst with over 16 years of experience in the Contact Center industry, specializing in real-time management, analysis, forecasting, and scheduling. She studied at Saint Louis University in Baguio City, where she earned a Bachelor of Science in Commerce.
Work at Thomson Reuters
Mahayla Feria has been employed at Thomson Reuters since 2015, currently holding the position of Workforce Analyst. In this role, she focuses on real-time management, analysis, forecasting, and scheduling within workforce management. Prior to her current position, she served as a Senior Workforce Scheduler at Thomson Reuters from 2009 to 2015. Her tenure at the company spans a total of nine years in the Philippines.
Education and Expertise
Mahayla Feria earned her Bachelor of Science in Commerce from Saint Louis University in Baguio City, completing her studies from 1997 to 2001. Her educational background provides a solid foundation for her expertise in workforce management, where she specializes in real-time management, analysis, forecasting, and scheduling.
Background
Mahayla Feria has over 16 years of experience in the Contact Center industry. Her extensive background includes various roles that have contributed to her strong leadership skills in workforce management. This experience has equipped her with the necessary skills to effectively analyze and manage workforce dynamics.
Achievements
Throughout her career, Mahayla Feria has demonstrated a commitment to excellence in workforce management. Her work at Thomson Reuters, particularly in her roles as Senior Workforce Scheduler and Workforce Analyst, showcases her ability to handle complex scheduling and forecasting tasks within the contact center environment.