Mahesh Naidu
About Mahesh Naidu
Mahesh Naidu serves as the Team Lead for Management Systems at Thomson Reuters, where he has worked since 2010. He has extensive experience in people management, performance metrics, and overseeing a global team that supports various applications.
Work at Thomson Reuters
Mahesh Naidu has been employed at Thomson Reuters since 2010, where he serves as Team Lead for Management Systems. In this role, he oversees a global team that manages various applications, ensuring effective support and maintenance. His responsibilities include defining operational and people performance metrics, as well as tracking the performance of processes. He has been instrumental in maintaining service levels and customer satisfaction by handling escalations and fostering strong relationships with stakeholders and business units.
Previous Experience at Network Solutions Pvt. Ltd.
Prior to his current role, Mahesh Naidu worked at Network Solutions Pvt. Ltd., an IBM Company, as a System Engineer from 2004 to 2005 in Bangalore. During his tenure, he contributed to the development of systems and applications, gaining valuable experience in technical support and customer service. His role involved collaborating with various teams to enhance service delivery and operational efficiency.
Experience at Unisys
Mahesh Naidu was employed at Unisys as a System Analyst from 2005 to 2007 in Bangalore. In this position, he focused on analyzing system requirements and providing solutions to improve operational processes. His work involved liaising with different departments to ensure that systems met business needs and contributed to overall efficiency.
Education and Expertise
Mahesh Naidu holds a Bachelor of Science in Information Technology from Sikkim Manipal University, which he completed through distance education. He also earned a Diploma in Computer Science from M.N Technical Institute. His educational background has equipped him with the technical skills necessary for his roles in system management and analysis.
Team Management and Development
In his current role, Mahesh Naidu manages a team of over eight members, including Engineers and Lead Engineers. He is responsible for recruitment and coaching of new staff, ensuring they are well-prepared to take on their responsibilities. He emphasizes performance metrics and drives continuous improvement plans, regularly reviewing reports to enhance service delivery and team performance.