Manoj Kumar
About Manoj Kumar
Manoj Kumar is a Product Support Analyst at Thomson Reuters, specializing in customer engagement and tax return processing. He has prior experience as an Operations Analyst at Accenture and an Operations Representative at Concentrix.
Work at Thomson Reuters
Manoj Kumar has been employed at Thomson Reuters as a Product Support Analyst since 2020. In this role, he provides support for various products and services, focusing on customer engagement and technical assistance. His work is primarily based in Hyderabad, Telangana, India. Over the past four years, he has developed a strong understanding of the company's offerings and has contributed to enhancing customer satisfaction through effective problem-solving and support strategies.
Previous Experience at Accenture
Prior to his current role, Manoj Kumar worked at Accenture as an Operations Analyst from 2018 to 2019. His tenure lasted one year and took place in the Hyderabad Area, India. In this position, he was involved in operational processes and contributed to improving efficiency within the organization. His experience at Accenture laid a foundation for his skills in customer engagement and operational analysis.
Expertise in Tax and Accounting ERP Implementation
Manoj Kumar possesses significant experience in customer engagement, particularly in the implementation of tax and accounting ERP systems. He has developed expertise in handling U.S. Federal and International tax returns using the GoSystem platform. His proficiency includes working with various tax forms, such as 1065, 1040, and 990, which are essential for compliance and reporting in the tax domain.
Education and Background
Manoj Kumar studied at Siddhartha Institute of Technology & Science, where he earned a Bachelor of Technology (BTech) degree in Computer Science. His studies spanned from 2013 to 2017, providing him with a solid technical foundation that supports his current professional endeavors. This educational background has contributed to his analytical skills and understanding of technology in the workplace.
Experience at Concentrix
Before joining Accenture, Manoj Kumar worked at Concentrix as an Operations Representative from 2017 to 2018. His role lasted for eight months in Bangalore, where he was involved in operational tasks that enhanced his customer service skills. This experience further developed his ability to engage with clients and address their needs effectively.