Marc Heasman
About Marc Heasman
Marc Heasman serves as the Support Team Manager at Thomson Reuters, where he has worked since 2019. He has extensive experience in technical support roles, having been with Thomson Reuters Elite since 2008.
Work at Thomson Reuters
Marc Heasman has been employed at Thomson Reuters since 2008. He currently holds the position of Support Team Manager, a role he has occupied since 2019. Prior to this, he served as a Senior Technical Support Analyst at Thomson Reuters Elite starting in 2013. His extensive experience within the company spans various roles and locations, including positions in both Canary Wharf, London, and Northampton, United Kingdom.
Current Roles and Responsibilities
In his current role as Support Team Manager at Thomson Reuters, Marc Heasman oversees the support team, ensuring effective service delivery and customer satisfaction. His previous experience as a Senior Technical Support Analyst and Principal Technical Support Analyst at Thomson Reuters Elite has equipped him with a strong technical background and leadership skills, enabling him to manage complex support issues and guide his team effectively.
Background in Technical Support
Marc Heasman has a long-standing background in technical support, having worked in the field for over 16 years. His tenure at Thomson Reuters Elite began in 2008, where he developed expertise in providing technical assistance and support. His progression through various roles demonstrates his commitment to the technical support domain and his ability to adapt to the evolving needs of the organization.
Experience in Customer Service
Throughout his career at Thomson Reuters, Marc Heasman has focused on customer service excellence. His roles have required him to engage directly with clients, addressing their technical issues and ensuring their needs are met. This experience has contributed to his understanding of customer expectations and the importance of delivering high-quality support.