Marco Valles
About Marco Valles
Marco Valles is a Customer Success Executive at Thomson Reuters, specializing in account strategies for Medium and Large Corporates. He has a proven track record of managing high-value accounts and achieving significant revenue retention.
Current Role at Thomson Reuters
Marco Valles serves as a Customer Success Executive at Thomson Reuters, focusing on Medium and Large Corporates with the Checkpoint Edge platform. He has been in this role since 2022, based in Mexico City, Mexico. In his position, he manages a portfolio with a contract value exceeding $5 million, emphasizing the importance of building and maintaining relationships with C-level decision-makers in North Texas and the San Francisco Bay Area. His responsibilities include developing account strategies to enhance product adoption and retention, as well as identifying new business opportunities.
Performance and Achievements
In 2023, Marco achieved a Net Revenue Retention (NRR) rate of 107%, surpassing his quota of 101%. This performance reflects his effectiveness in customer success and his ability to foster strong client relationships. He utilizes strong analytical skills to monitor account usage and performance data, enabling him to proactively recommend solutions that meet customer needs and drive value from the Checkpoint Edge platform.
Previous Experience at Frontier Communications
Before joining Thomson Reuters, Marco worked at Frontier Communications as a Subject Matter Expert Team Lead for one year from 2019 to 2020 in the metropolitan area of Mexico City. In this role, he provided expertise and support, contributing to the company's customer service and operational efficiency.
Experience at Celebrity Cruises, Inc.
Marco Valles held two positions at Celebrity Cruises, Inc. He served as a Cruise Representative from 2021 to 2022 for six months and later as a Sales Service Advocate for three months in 2022, both roles based in Mexico City, Mexico. His experience in these positions involved direct customer interaction and service, enhancing his skills in client relations and support.
Education and Academic Background
Marco studied at Universidad Nacional Autónoma de México, where he earned a Bachelor's Degree in Communication and Media Studies from 2019 to 2023. His academic background provided him with a solid foundation in communication and journalism, which supports his current role in customer success and client engagement.