María De Los ángeles Arroyo Sánchez
About María De Los ángeles Arroyo Sánchez
María De Los Ángeles Arroyo Sánchez is a CRM Senior Project Manager with extensive experience in project management and digital transformation. She holds degrees in Industrial Engineering and Business Consulting and has worked with notable companies such as AnyHelp International and Thomson Reuters.
Work at Thomson Reuters
Currently, María De Los Ángeles Arroyo Sánchez serves as a CRM Senior Project Manager at Thomson Reuters, a position she has held since 2016 in the Madrid Area, Spain. In this role, she has led the transformation of a CRM database with a Customer Centric approach, effectively bridging the gap between Business and Technology. She has also defined and supervised the implementation of agile project management methodologies aimed at enhancing customer experience goals. Her contributions have been pivotal in managing digital transformation projects that focus on improving the Customer Experience (CX) Journey.
Education and Expertise
María De Los Ángeles Arroyo Sánchez holds a degree in Industrial Engineering from Universidad Nacional Experimental del Táchira, where she studied from 1997 to 2005. She furthered her education by obtaining a Magister in Total Quality Management from Universidad Politécnica de Madrid between 2008 and 2010. Additionally, she completed a program in Business Consulting for SMEs and Cooperatives at Universidad de los Andes, Parque Tecnológico from 2006 to 2007. She also earned a specialization in IT Project Management from Universidad Pontificia de Salamanca, Nucleo Madrid, from 2011 to 2012.
Background
Prior to her current role at Thomson Reuters, María De Los Ángeles Arroyo Sánchez worked at AnyHelp International as a Project Manager for Produban (Santander Group) from 2011 to 2014 in Pozuelo de Alarcón, Spain. She also held the position of Quality Assurance Lead at DBAccess from 2006 to 2008. Her diverse background in project management and quality assurance has equipped her with the skills necessary to excel in her current position.
Achievements
Throughout her career, María De Los Ángeles Arroyo Sánchez has successfully managed various digital transformation projects, particularly focusing on enhancing the Customer Experience Journey. She played a key role in transforming the Marketing Analysis and Planning team by optimizing operational processes related to Inbound/Outbound Marketing using ELOQUA. Her leadership in implementing agile project management methodologies has contributed to achieving customer experience goals.