Maria Korkontzilas
About Maria Korkontzilas
Maria Korkontzilas serves as the Head of Customer Success Strategy and Senior Vice President of Customer Success Transformation at Thomson Reuters since 2023. She has a strong background in customer success and sales, with previous leadership roles at Thomson Reuters, Lenovo, and IBM, where she achieved significant improvements in customer satisfaction and retention.
Current Role in Customer Success Strategy
Maria Korkontzilas serves as the Head of Customer Success Strategy and Senior Vice President of Customer Success Transformation at Thomson Reuters. She has held this position since 2023 in Dallas, Texas. In her current role, she focuses on enhancing customer satisfaction and implementing strategic initiatives to improve customer engagement.
Previous Experience at Thomson Reuters
Prior to her current role, Korkontzilas worked at Thomson Reuters from 2018 to 2023. She held various senior positions, including Head of Sales and Senior Vice President for Legal & Tax/Accounting from 2019 to 2022. During her tenure, she defined new performance metrics that increased customer satisfaction scores by 30% and executed customized engagement strategies that improved customer retention by 15%.
Career at Lenovo
Maria Korkontzilas held multiple executive roles at Lenovo from 2009 to 2018. She served as Executive Director for Western Europe Services Sales & Delivery and later as Executive Director for North America Professional Services Sales & Delivery. In these positions, she was responsible for driving sales and delivery strategies across regions, contributing to the company's growth.
Experience at IBM
Korkontzilas worked at IBM from 2000 to 2005, where she held the roles of Direct Channels Business Development Manager and Channels Senior Account Manager. Her responsibilities included developing channel strategies and managing key accounts, which contributed to her extensive experience in customer relations and sales.
Education and Professional Development
Maria Korkontzilas studied at the University of Toronto, where she earned an Hon. B.Sc. in Human Biology and Marketing from 1996 to 2000. She is currently enrolled in the Chief Executive Officer Program at the University of California, Berkeley, which she is expected to complete in 2024. Her educational background supports her expertise in customer success and business strategy.