Mariam Adel
About Mariam Adel
Mariam Adel is a Credit Controller at Thomson Reuters, where she has worked since 2015. She specializes in monitoring collection trends and resolving cash application issues, and has a background in customer service and training.
Work at Thomson Reuters
Mariam Adel has been employed at Thomson Reuters as a Credit Controller since 2015. In this role, she monitors and analyzes collection trends to identify potential debt issues early, facilitating timely resolutions. She utilizes tools such as Get Paid to enhance her efficiency in managing cash application issues. Her responsibilities also include coordinating with various internal stakeholders, including Account Management and Client Specialists, to resolve client disputes effectively.
Previous Experience at Xceed
Prior to her current role, Mariam Adel worked at Xceed in multiple capacities. She served as a Trainer and Mentor from 2013 to 2014, where she contributed to the development of new employees. Earlier, she worked as a Telemarketing Representative from 2011 to 2012 and as an Activation and Customer Service Representative from 2010 to 2013. These roles provided her with a solid foundation in customer service and operational processes.
Experience at HSBC
Mariam Adel worked at HSBC as a Customer Service Executive from 2014 to 2015. In this position, she focused on delivering customer support and resolving client inquiries. This experience further enhanced her skills in client interaction and service delivery, which are essential in her current role.
Education and Expertise
Mariam Adel holds a Bachelor's degree in Commerce from Ain Shams University, where she studied in the French Section from 2006 to 2010. Additionally, she earned a University Management Diploma and a Bachelor of Commerce (B.Com.) from the University of Poitiers during the same period. Her educational background provides her with a strong foundation in financial principles and management practices.
Skills and Tools Utilized
In her professional roles, Mariam Adel utilizes various tools to enhance her work efficiency. She employs Salesforce and SAP for monitoring, recording, running reports, and analyzing client profiles. Her ability to liaise with Finance ensures thorough financial analyses of commercial propositions, contributing to informed decision-making within her organization.