Marichelle A. Quianzon
About Marichelle A. Quianzon
Marichelle A. Quianzon is the Customer Implementation Team Manager at Thomson Reuters, where she has worked since 1998. She oversees the installation and migration of EIKON and other products while fostering service excellence and talent development within her team.
Work at Thomson Reuters
Marichelle A. Quianzon has been employed at Thomson Reuters since 1998, serving as the Customer Implementation Team Manager for 26 years in Manila, Philippines. In her current role, she manages the installation and migration of EIKON and other Thomson Reuters products. Her responsibilities include liaising with internal functions to ensure effective management of service permissioning. Previously, she held the position of Project Manager in the Process Support Team from 2007 to 2009, where she coordinated with various teams during project implementations.
Previous Experience in Technical Support
Before joining Thomson Reuters, Marichelle worked at Financial Times and Primark Philippines as a Technical Support Executive from 1998 to 2000. Her role involved providing technical assistance during the merger and acquisition processes that led to the establishment of Thomson Reuters. Additionally, she worked at MIS NET as a Technical Support professional from 1995 to 1997, gaining valuable experience in technical operations.
Team Management and Development
In her role as Customer Implementation Team Manager, Marichelle creates an environment that promotes service excellence and talent development within her team. She coordinates with systems engineers, field engineers, and communication partners to ensure successful project implementations. Her leadership focuses on fostering a collaborative atmosphere that enhances team performance and service delivery.
Order Management Processes
Marichelle utilizes HP Service Center - Technical Order Management (TOM) for managing order processes within her team. This system aids in streamlining operations and improving efficiency in handling customer implementations. Her expertise in order management contributes to the overall effectiveness of the services provided by Thomson Reuters.