Mariela Cruz
About Mariela Cruz
Mariela Cruz is an Enterprise Customer Success Manager and interim Team Lead at Thomson Reuters, with a strong background in customer engagement and community building. She has held various roles in customer success and business development at companies like Zendesk and ThoughtTrace, demonstrating expertise in large-scale training and revenue generation.
Work at Thomson Reuters
Mariela Cruz currently serves as an Enterprise Customer Success Manager and interim Team Lead at Thomson Reuters. She has held this position since 2022, working remotely. In her role, she focuses on enhancing customer satisfaction and ensuring successful adoption of Thomson Reuters products. Her responsibilities include managing customer relationships and leading initiatives to improve customer engagement.
Experience at Zendesk
Mariela Cruz has extensive experience at Zendesk, where she held multiple roles from 2018 to 2020. She began as a Sales Development representative for three months, followed by an eight-month tenure as an Enterprise Business Development professional in 2019. In 2020, she transitioned to an Account Executive position for ten months. During her time at Zendesk, she conducted workshops and executed regional user community events, showcasing her skills in community building and user engagement.
Role at ThoughtTrace
From 2020 to 2022, Mariela Cruz worked at ThoughtTrace as an Enterprise Customer Success Manager and interim Head of Community Engagement. In this role, she led live training sessions for groups of over 100 users, demonstrating her expertise in large-scale customer education and engagement. Her efforts contributed to enhancing customer experience and fostering community involvement.
Healthcare Interpreter Experience
Mariela Cruz worked as a Healthcare Interpreter at the Certification Commission for Healthcare Interpreters (CCHI) from 2016 to 2020. This four-year role involved providing interpretation services, which helped bridge communication gaps in healthcare settings. Her experience in this position contributed to her understanding of customer needs in diverse environments.
Educational Background
Mariela Cruz studied at the University of Wisconsin-Madison, where she earned a Bachelor’s Degree in Consumer Merchandising/Retailing Management from 2016 to 2018. Additionally, she attended Tecnológico de Monterrey for a year in 2011, focusing on Marketing. Her educational background provides a strong foundation for her roles in customer success and business development.