Mario Couthino . Itil, Gwcpm, Csm,Cspo
About Mario Couthino . Itil, Gwcpm, Csm,Cspo
Mario Couthino is a Manager of Customer Technology and Operations for Legal Professionals at Thomson Reuters, with over 15 years of experience in manufacturing, distribution, and financial services. He is recognized for his collaboration skills and expertise in IT Service Management, incident and project management.
Current Role at Thomson Reuters
Mario Couthino serves as the Manager of Customer Technology and Operations for Legal Professionals at Thomson Reuters. He has held this position since 2019, contributing to the company's operations in Toronto, Ontario, Canada. In this role, he focuses on enhancing customer technology solutions and streamlining operational processes within the legal sector.
Professional Experience
Couthino has over 15 years of experience in various sectors, including manufacturing, distribution, and financial services. He previously worked at Fleet Complete as Technology Operations Manager for six months in 2018-2019. His tenure at IFDS included roles as Technology Manager from 2012 to 2014 and Sr. Technical Analyst from 2005 to 2012, where he advanced through the organization. Additionally, he worked as a Database Administrator at Hip Interactive and as Financial System Manager at Coca-Cola Beverages Pakistan Limited.
Education and Certifications
Mario Couthino studied at Karachi University, where he earned a Bachelor's degree in Commerce from 1989 to 1993. He furthered his education at Ryerson University, achieving a certification in Information Technology Management from 2003 to 2005. Additionally, he obtained a Master's Certificate in Project Management from The George Washington University - School of Business.
Technical Skills and Expertise
Couthino possesses extensive expertise in IT Service Management, particularly in transformation and infrastructure. He is highly skilled in Incident, Problem, and Project Management. His technical proficiency includes a wide range of tools and technologies such as HP Infrastructure, EMC Storage, Citrix, Splunk, VMWare, Microsoft Products, RedHat Products, OpenEdge, EDB, MySQL, MongoDB, PaloAlto, Kubernetes, Docker, and Middleware.
Collaboration and Communication Skills
Recognized for his exceptional collaboration skills, Mario Couthino is capable of building consensus across multiple organizational levels. He is known for being an engaging communicator with strong presentation skills, which aids in driving operational excellence within organizations.