Mark Calabrese
About Mark Calabrese
Mark Calabrese serves as the Director of Customer Success for Global Large Law and Canada at Thomson Reuters, where he has worked since 2016. He has extensive experience in operations and management, having held various leadership roles in companies such as Aon, ChaCha, and CNO Financial Group.
Current Role at Thomson Reuters
Mark Calabrese serves as the Director of Customer Success for the Global Large Law and Canada segment at Thomson Reuters. He has held this position since 2016, contributing to the company's operational leadership and client engagement strategies. In this role, he manages partners and contractors on client engagements and actively supports the Client Advocacy Team to enhance client satisfaction and responsiveness. He also provides feedback and thought leadership on streamlining operations within Services.
Previous Experience
Before his current role, Mark Calabrese held various positions that contributed to his expertise in operations and management. He worked at ChaCha as Vice President of Operations from 2012 to 2013 and served as a Strategic Business Consultant at CNO Financial Group from 2013 to 2015. His earlier roles include Senior Manager/Site Lead at Aon Risk Solutions from 2001 to 2005 and Senior Manager at Blackwell Consulting from 2006 to 2007. He also worked at Aon Hewitt as Vice President of Vendor Management & IT Risk Management from 2007 to 2010.
Education and Qualifications
Mark Calabrese holds a Bachelor's degree in History and Political Science from Central Michigan University. He also completed a Master's Certificate in IT Project Management from The George Washington University. His educational background provides a strong foundation for his roles in management and operations across various industries.
Leadership at Thomson Reuters
In addition to his role in customer success, Mark is a member of the Global Services Leadership Team at Thomson Reuters. He provides day-to-day operational leadership and has P&L responsibility for the Global Large Law and Canada segment. His leadership contributions focus on enhancing service delivery and operational efficiency within the organization.
Early Career at Aon
Mark Calabrese began his career at Aon, where he held several significant roles. He served as Director of IT Finance and Administration from 1994 to 2000 and later as Senior Manager/Site Lead at Aon Risk Solutions from 2001 to 2005. These positions helped him develop a strong understanding of financial operations and risk management, which he has applied throughout his career.