Mark Jayson Colle Lima
About Mark Jayson Colle Lima
Mark Jayson Colle Lima is a Customer Support Executive at Thomson Reuters, with a background in technical support and Salesforce administration. He has over a decade of experience in customer service roles across multiple countries, including France, India, and the Philippines.
Work at Thomson Reuters
Mark Jayson Colle Lima has been employed at Thomson Reuters as a Customer Support Executive for the Eikon D and A division since 2017. His role focuses on providing customer support and assistance related to the Eikon platform, which is a financial analysis tool used by professionals in the finance industry. Lima's experience in this position spans over seven years, during which he has developed expertise in addressing customer inquiries and resolving technical issues.
Previous Employment Experience
Before joining Thomson Reuters, Lima worked at several companies in various technical support roles. He spent four years at Teleperformance in Paris, Île-de-france, France, from 2009 to 2013, serving as a Technical Support Tier 2. Following this, he worked at HCL Technologies as a Salesforce Administrator Tier 2 from 2013 to 2016 in Noida, Uttar Pradesh, India, for three years. Additionally, he had a brief tenure at Sykes Asia Inc. in 2013, where he worked as a Technical Support Tier 2 for eight months in Quezon City, Philippines.
Education and Expertise
Mark Jayson Colle Lima studied at Pamantasan Ng Lungsod Ng Maynila, where he earned a Bachelor's degree in Travel Services Management and Tourism. His education spanned from 2004 to 2008. This academic background has provided him with foundational knowledge relevant to customer service and support in various industries.