Mark Lannutti
About Mark Lannutti
Mark Lannutti serves as the Director of User Experience Design at Thomson Reuters, where he leverages over 20 years of experience in human-centered design to enhance customer and business outcomes in various sectors, including software and finance.
Work at Thomson Reuters
Mark Lannutti serves as the Director of User Experience Design at Thomson Reuters, a position he has held since 2022. In this role, he focuses on applying human-centered design principles to enhance user experiences across various digital platforms. His expertise in user experience design is instrumental in driving measurable results for both customers and the business.
Previous Experience in Digital Design
Prior to his role at Thomson Reuters, Mark worked at Rogers Communications as the Head of Digital Design and Experience for nine months in 2021. He also held several significant positions at CIBC, including Senior Manager of User Experience and Usability, and Director of User Experience - eChannels Delivery. His tenure at Sun Life Financial included roles such as Assistant Vice President of Global Digital Customer Experience and Director of User Experience.
Education and Expertise
Mark Lannutti has a robust educational background in design and usability. He earned a Bachelor of Applied Arts in New Media from Toronto Metropolitan University from 1995 to 1999. He also completed a Certified Usability Analyst (CUA) program at Human Factors International from 2002 to 2003. Additionally, he has certifications in Design Thinking and Change Management from ExperiencePoint, achieved in 2017.
Industry Contributions and Mentorship
Mark is an active speaker and mentor in the field of user experience design. He shares his insights on various topics, including user experience strategy, product design, enterprise design, and emerging technologies. His commitment to mentoring others in the industry reflects his dedication to advancing the field of user experience.
Career Overview and Experience
With over 20 years of experience, Mark Lannutti has developed a strong background in crafting user-friendly digital products. His career spans various sectors, including professional software, banking, and insurance. He has excelled in roles that emphasize collaboration and scaling design through UX operations, contributing to improved customer experiences across multiple organizations.