Mark Lau
About Mark Lau
Mark Lau serves as a Technical Relationship Manager at Thomson Reuters and has held the position of Customer Success Manager at Refinitiv since 2019, leading the Hong Kong Enterprise team.
Work at Thomson Reuters
Mark Lau has been employed at Thomson Reuters since 2017, serving in the role of Technical Relationship Manager. In this position, he is responsible for managing technical relationships and ensuring customer satisfaction. His work focuses on providing support and solutions tailored to client needs, contributing to the overall success of the organization.
Work at Refinitiv
Since 2019, Mark Lau has held the position of Customer Success Manager at Refinitiv, where he leads the Hong Kong Enterprise team. In this role, he oversees customer success initiatives and works to enhance client engagement. His efforts are directed towards ensuring that clients receive maximum value from Refinitiv's services.
Education and Expertise
Mark Lau possesses a strong background in technical relationship management and customer success. His expertise includes understanding client requirements, providing tailored solutions, and fostering long-term relationships with customers. His experience in both Thomson Reuters and Refinitiv highlights his proficiency in these areas.
Background
Mark Lau has accumulated significant experience in the financial services industry through his roles at Thomson Reuters and Refinitiv. His career spans several years, during which he has developed a deep understanding of customer needs and technical solutions. His work in Hong Kong has positioned him as a knowledgeable professional in the region.