Mark St John
About Mark St John
Mark St John is a Client Relationship Manager at Thomson Reuters, with extensive experience in writing business requirements and resolving client issues. He has a background in tax system processes and has held various roles in client relations and business analysis over a career spanning several decades.
Work at Thomson Reuters
Mark St John has been employed at Thomson Reuters as a Client Relationship Manager since 2017. In this role, he focuses on managing client relationships and ensuring their needs are met through effective communication and problem resolution. His responsibilities include understanding client requirements and providing tailored solutions to enhance their experience with the company's services.
Previous Experience at Prudential Financial
Prior to his current role, Mark St John worked at Prudential Financial for 18 years, from 1998 to 2016, in the Jacksonville, Florida Area. He held the position of Senior Business Systems Analyst and Process Management Specialist. In this capacity, he was responsible for writing business requirements, resolving client issues, and implementing system enhancements. His experience at Prudential Financial contributed to his expertise in client relations and process management.
Experience at Intuition Solutions Inc
Mark St John also worked at Intuition Solutions Inc as a Client Relations Liaison from 1994 to 1998, for a duration of four years in the Jacksonville, Florida Area. In this role, he focused on fostering client relationships and addressing their needs, which laid the groundwork for his future positions in client management.
Education and Expertise
Mark St John earned a Bachelor’s Degree in Political Science and Government from Florida State University. His educational background complements his extensive experience in client relationship management, data analysis, and writing. He possesses strong skills in developing business requirements and creating procedure documents for tax system processes.
Skills in Client Relationship Management
Mark St John is recognized for his strong data analysis and writing skills, which are essential in building and maintaining client relationships. He excels in collaborating with clients to identify functional or technical solutions that meet their needs. His ability to address client requests effectively has been a significant aspect of his career.