Mark Wiseman
About Mark Wiseman
Mark Wiseman is a Technical Trainer at Thomson Reuters, where he has created on-demand training content since 2011. He has a background in business systems analysis and product support, and he holds a B.S. in Telecommunications from Eastern Michigan University.
Work at Thomson Reuters
Mark Wiseman has been employed at Thomson Reuters since 2011, where he currently serves as a Technical Trainer. In this role, he creates on-demand training content aimed at enhancing client learning experiences. His responsibilities include developing educational materials that facilitate user understanding of software products. Prior to his current position, he worked as a Business System Analyst from 2014 to 2016 and as a Product Support Specialist from 2006 to 2011, accumulating a total of 13 years of experience with the company.
Education and Expertise
Mark Wiseman earned a Bachelor of Science degree in Telecommunications from Eastern Michigan University, where he studied from 1993 to 1998. His educational background provides a foundation for his expertise in technical training and software support. This knowledge supports his role in creating effective training programs and materials tailored to client needs.
Background
Mark Wiseman has a diverse background in technical roles within Thomson Reuters. He began his career with the company as a Product Support Specialist, where he provided assistance to users and addressed software-related inquiries. He then transitioned to a Business System Analyst position, focusing on analyzing business needs and improving system functionalities. His current role as a Technical Trainer allows him to leverage his previous experiences to enhance client learning.
Achievements
Throughout his tenure at Thomson Reuters, Mark Wiseman has been involved in course creation aimed at improving training programs. His work focuses on developing content that enhances user engagement and maximizes the effectiveness of software investments. Additionally, he enjoys traveling to meet software users, providing them with personalized assistance to ensure they can fully utilize the tools available to them.