Mary Ann Williams
About Mary Ann Williams
Mary Ann Williams is a Business Operations Analyst on the Salesforce Service Cloud Team at Thomson Reuters, with a background in anthropology and fine arts from Arizona State University. She has over 20 years of experience in jewelry making and specializes in eLearning development and software simulation.
Current Role at Thomson Reuters
Mary Ann Williams currently serves as a Business Operations Analyst for the Salesforce Service Cloud Team at Thomson Reuters. She began this role in 2023 and has been contributing to the team for one year. Her responsibilities include analyzing business operations and optimizing processes within the Salesforce platform.
Previous Experience at Thomson Reuters
Mary Ann Williams has extensive experience at Thomson Reuters, where she worked for 19 years from 2002 to 2021 as Sr. Manager of Customer/Support Effectiveness in Customer Success/Operations. In addition, she held the position of Business Operations Analyst for Chatbot Operations from 2022 to 2023. Her roles involved improving customer support effectiveness and managing operational strategies.
Education and Expertise
Mary Ann Williams earned a Bachelor of Arts (BA) degree from Arizona State University, where she studied Anthropology and Fine Arts. She holds certifications in Change Management and Project Management for Learning Professionals from the Association for Talent Development, obtained in December 2020 and May 2020, respectively. Her expertise includes Salesforce, LMS migrations, eLearning development, and software simulation.
Professional Affiliations
Mary Ann Williams is a member of The Learning Guild, a professional association dedicated to learning and development professionals. This membership reflects her commitment to staying informed about industry trends and best practices in the field of learning and development.
Passion for Jewelry Making
Mary Ann Williams has been making jewelry for over 20 years, showcasing her long-standing passion for art. This creative pursuit complements her professional background and reflects her artistic skills.