Mary Arce
About Mary Arce
Mary Arce is a Technical Specialist Manager with extensive experience in customer support and technical roles across various companies, including Thomson Reuters and Dell. She has held her current position at Thomson Reuters since 2016 and has worked in multiple locations, including the United States, Canada, and the Philippines.
Work at Thomson Reuters
Mary Arce has held multiple roles at Thomson Reuters over several years. She worked as a Customer Support Executive from 2010 to 2011, followed by positions as Customer Support Team Manager from 2011 to 2014, and Senior Customer Support Team Manager from 2010 to 2015. Currently, she serves as Technical Specialist Manager since 2016. Her extensive experience at Thomson Reuters spans various aspects of customer support and technical management.
Current Role at Refinitiv
Mary Arce has been working as a Manager, Technical Specialists at Refinitiv since 2018. In this role, she oversees a team of technical specialists, ensuring high-quality support and service delivery. Her position in London, England, reflects her expertise in managing technical support operations.
Previous Experience in Technical Support
Mary Arce has a diverse background in technical support roles across various companies. She worked at Dell as a Senior Technical Support Specialist from 2008 to 2009. Earlier, she held positions at Concentrix as a Technical Support Engineer from 2006 to 2007, and at Teleperformance Careers Philippines as a Technical Support Representative from 2007 to 2008. Her experience includes working at Sitel as a Customer Service Professional in 2006 and at Teletech as a Technical Service Representative from 2005 to 2006.
Education and Expertise
Mary Arce studied at Southville International School Affiliated With Foreign Universities and Mapúa University. Her educational background supports her extensive career in technical support and customer service management, equipping her with the necessary skills to excel in her roles.