Mary Beth Meloni
About Mary Beth Meloni
Mary Beth Meloni serves as the Quality Assurance Lead at Thomson Reuters Tax & Accounting, where she has worked since 2015. She has extensive experience in contact center management and customer service, with a focus on enhancing customer interactions and training.
Work at Thomson Reuters
Mary Beth Meloni has been working at Thomson Reuters Tax & Accounting since 2015, where she holds the position of Quality Assurance Lead. In this role, she is responsible for ensuring the overall quality of customer interactions and facilitating consistent workflows across contact centers and training/consulting groups. Her focus on quality assurance contributes to delivering an exceptional customer experience. Prior to her current role, she served as Team Lead for Product Support at the same company from 2002 to 2015, accumulating 13 years of experience in various capacities within the organization.
Education and Expertise
Mary Beth Meloni earned her Bachelor of Science degree from the University of Wisconsin-Stout. She possesses expertise in soft-skills training and front-line management, specifically within a 350-seat call center environment. Her educational background and professional experience equip her with the necessary skills to lead teams effectively and enhance customer service delivery.
Background
Mary Beth Meloni has a diverse background in contact center management, customer service, technical support, and product management and marketing. Her experience spans across the business software and retail/manufacturing industries, providing her with a well-rounded perspective on customer interactions and operational efficiency. This extensive background informs her approach to quality assurance and team leadership.
Achievements
Throughout her career at Thomson Reuters, Mary Beth Meloni has played a significant role in enhancing customer experience through her quality assurance initiatives. Her leadership in soft-skills training and management has contributed to the effective operation of contact centers. Her long tenure at Thomson Reuters reflects her commitment to the company's mission and her ability to adapt to the evolving needs of the organization.