Mary Grace "Gryzs" Ramirez
About Mary Grace "Gryzs" Ramirez
Mary Grace 'Gryzs' Ramirez is a Customer Support Representative at Thomson Reuters, specializing in Tax and Accounting. With a background in data collection and extensive experience in customer service, she enhances customer interactions through advanced phone etiquette and expertise in financial products.
Work at Thomson Reuters
Mary Grace Ramirez has been employed at Thomson Reuters since 2021, serving as a Customer Support Representative in the Tax and Accounting division. In this role, she provides assistance to clients, addressing inquiries and resolving issues related to tax and accounting services. Her position is based in Taguig, National Capital Region, Philippines. Ramirez has leveraged her extensive experience in customer support to enhance client satisfaction and streamline service processes.
Previous Experience in Customer Support
Prior to joining Thomson Reuters, Mary Grace Ramirez accumulated significant experience in customer support roles. She worked at EXL as a Senior Customer Service Representative from 2009 to 2021, where she developed her skills over a 12-year tenure. Before that, she was employed at TeleTech Philippines as a Customer Service Representative from 2007 to 2009. These positions allowed her to refine her customer service abilities and gain insights into client needs.
Education and Expertise
Mary Grace Ramirez studied at the University of Perpetual Help System DALTA, where she earned a Bachelor of Science in Nursing (BSN) from 2003 to 2007. Her educational background in Health Services and Allied Health Sciences contributes to her analytical skills, particularly in data collection and informed decision-making within customer support. Additionally, she possesses advanced skills in phone etiquette, which enhances her interactions with clients.
Skills in Financial Products
Mary Grace Ramirez has developed expertise in handling both Variable and Fixed Annuities. This knowledge reflects her strong understanding of financial products, which is beneficial in her current role at Thomson Reuters. Her ability to navigate these complex financial instruments allows her to provide informed support to clients, ensuring they receive accurate information and assistance.