Masako Matchett
About Masako Matchett
Masako Matchett is a Senior Client Specialist at Refinitiv, an LSEG business, with over two decades of experience in client services and market data analysis. She has a diverse educational background, holding degrees in Business & Economics and Marketing, and has worked in various roles across the United States and Japan.
Work at Thomson Reuters
Masako Matchett has been employed at Thomson Reuters since 2002, serving as a Senior Client Specialist. In this role, she has accumulated over 22 years of experience in client management and support. Prior to her current position, she worked as a Senior Market Data Analyst at Thomson Reuters from 1995 to 2002, where she focused on market data analysis and client relations.
Current Role at Refinitiv
Since 2018, Masako Matchett has held the position of Senior Customer Success Manager at Refinitiv, an LSEG business. In this capacity, she is responsible for ensuring customer satisfaction and success with Refinitiv's products and services. Her role emphasizes building strong relationships with clients and providing support to enhance their experience.
Education and Expertise
Masako Matchett studied at Pace University - Lubin School of Business, where she earned a Bachelor’s degree in Business & Economics from 1993 to 1995. She also attended Becker College, achieving an Associate degree in Marketing from 1991 to 1992. Additionally, she studied English Literature at Kinjo Gakuin University, obtaining another Associate degree from 1987 to 1988.
Professional Background
Masako Matchett has a diverse professional background, having worked in various roles across different industries. She began her career as a Secretary at Omron from 1988 to 1990, followed by a position as a Life Insurance Salesperson at ALICO in 1990. She then served as a Secretary at Mitsubishi Heavy Industries from 1990 to 1991. In 1992, she briefly worked as a Translator at Pace University before transitioning to Thomson Reuters.