Matías Ferrari
About Matías Ferrari
Matías Ferrari is a Manager of Customer Care at Thomson Reuters, where he has worked since 2021. He has a diverse educational background in business administration, quality management, and information systems, complemented by over a decade of experience in project management and process improvement.
Current Role at Thomson Reuters
Matías Ferrari currently holds the position of Manager Customer Care at Thomson Reuters, a role he has occupied since 2021. He operates in the Buenos Aires area, where he oversees customer care operations, ensuring effective service delivery and customer satisfaction. His extensive background in quality management and project oversight contributes to his effectiveness in this role.
Previous Experience at Thomson Reuters
Before his current role, Matías Ferrari worked at Thomson Reuters in various capacities. He served as a Quality Management Analyst from 2006 to 2016, where he focused on maintaining and improving quality standards. Additionally, he held the position of Coordinador de producción for seven months in 2016. His tenure at Thomson Reuters spans over a decade, highlighting his commitment to the organization.
Educational Background
Matías Ferrari has a comprehensive educational background. He earned a Licenciado en Sistemas de Información from Universidad de Buenos Aires, studying from 2000 to 2007. He also completed a Master en Administración de Negocios at the same university from 2010 to 2011. Furthering his education, he obtained a Diplomatura in Comercio electrónico from Pontificia Universidad Católica de Chile from 2021 to 2022. His studies in quality management and decision analysis further enhance his qualifications.
Professional Development and Certifications
Matías Ferrari has pursued various professional development opportunities. He completed a course in Auditor Interno de Gestión de Calidad at IRAM in 2006. In 2016, he studied SEO and SEM at CapacitarteUBA.org. He also achieved a Diplomado in Gestión de la Calidad from IRAM in 2009. These certifications reflect his commitment to continuous learning and expertise in quality management and digital marketing.
Skills and Expertise
Matías Ferrari possesses strong proficiency in both oral and written English, which enhances his communication capabilities in diverse environments. He has expertise in the application and management of ISO 9001 standards and has over a decade of experience in project management focused on process and procedure improvement. His skills are supported by his educational background and extensive work experience.