Matthew Mroue
About Matthew Mroue
Matthew Mroue is a Customer Technical Support Representative at Thomson Reuters, with a background in front-end development and quality assurance. He has a Bachelor’s Degree in International Relations from Michigan State University and has held various roles in the Greater Detroit Area and beyond.
Current Role at Thomson Reuters
Matthew Mroue serves as a Customer Technical Support Representative at Thomson Reuters. He has held this position since 2021, contributing to the company's operations in Ann Arbor, Michigan. In this role, he is responsible for providing technical assistance and support to customers, ensuring they have a positive experience with the company's products and services.
Previous Experience in Quality Assurance
Before joining Thomson Reuters, Matthew worked as a Quality Assurance Analyst at Guidant Global from 2020 to 2022. His role involved evaluating and improving the quality of services provided by the company in the Greater Detroit Area. This position allowed him to develop skills in quality assessment and process improvement.
Education Background
Matthew Mroue completed his high school education at Northville High School, where he studied General Studies and AP World History from 2008 to 2012. He later attended Michigan State University, earning a Bachelor’s Degree in International Relations from 2012 to 2015. He also spent a year as a Law Student at the University of Detroit Mercy School of Law from 2016 to 2017.
Experience as a Front-End Developer
In 2019, Matthew worked as a Front-End Developer at Grand Circus for a brief period of two months in Detroit. This role provided him with experience in web development and user interface design, contributing to his technical skill set.
Research Assistant Role at Michigan State University
Matthew served as a Research Assistant at Michigan State University for three months in 2015. This position involved supporting academic research projects, which enhanced his analytical and research skills.
Payroll Processing Experience
Matthew worked as a Payroll Processor at AFS Taxsavers Inc. from 2016 to 2019. In this role, he was responsible for managing payroll operations, ensuring accuracy and compliance with relevant regulations.