Melissa Eibner
About Melissa Eibner
Melissa Eibner serves as the Lead Credentialing Analyst at Thomson Reuters, a position she has held since 2021. With a background in fraud and risk mitigation, she has extensive experience in financial operations and customer service, utilizing tools such as SAP and Salesforce.com.
Work at Thomson Reuters
Melissa Eibner has been employed at Thomson Reuters since 2014, holding various positions over the years. She currently serves as the Lead Credentialing Analyst, a role she has occupied since 2021. Prior to this, she worked as a Senior Credentialing Analyst from 2019 to 2021 and as an Advanced Credentialing Analyst from 2015 to 2019. Additionally, she began her tenure at Thomson Reuters as a Credentialing Analyst from 2014 to 2015. Her extensive experience within the company highlights her commitment to the credentialing process.
Education and Expertise
Melissa Eibner earned her Bachelor of Arts degree from the University of Minnesota, where she studied International Relations from 1998 to 2001. She also attended the Danish Institute for Study Abroad, focusing on Humanities & Social Sciences and Business from 2000 to 2001. Her academic background supports her expertise in fraud and risk mitigation, which is essential for her current role in credentialing and financial operations.
Background in Financial Operations
Melissa Eibner has a robust background in financial operations, having worked in various roles at US Bank and TCF Bank. Her positions included ACH Production Support Research Specialist, ACH Specialist, and Wire Transfer Specialist. She also served as an ACH Account Processor and Mailroom/Fax Coordinator at US Bank. This diverse experience has equipped her with specialized skills in electronic payments, including ACH and Wire Transfers.
Experience in Training and Support Roles
In addition to her financial operations experience, Melissa Eibner has worked in training and support roles. She served as a Seasonal Volunteer Training Assistant at AFS Intercultural Programs in 2011. Furthermore, she was a Client Support Coordinator at RevTrak, Inc. in 2012. These roles demonstrate her ability to provide training and support in various contexts, enhancing her overall professional profile.
Technical Proficiency
Melissa Eibner possesses technical proficiency in key software tools essential for managing customer service and financial operations. She is experienced in using SAP and Salesforce.com, which are vital for streamlining processes and improving efficiency in her roles. Her familiarity with these platforms supports her effectiveness in credentialing and financial operations.