Mhays Santos
About Mhays Santos
Mhays Santos is a Técnico de Suporte em Relatórios at Thomson Reuters, specializing in client support and report development using SQL. He has a background in systems analysis and has worked in various support roles since 2021.
Work at Thomson Reuters
Mhays Santos currently holds the position of Técnico de Suporte em Relatórios at Thomson Reuters, a role he has been in since 2022. His responsibilities include providing client support through phone and internal ticketing systems, with a focus on resolving inquiries in a timely manner. Prior to this role, he worked as an Aprendiz at Thomson Reuters from 2021 to 2022, where he gained foundational experience in client support and report development.
Education and Expertise
Mhays Santos completed his Ensino Médio at Jeny Bonadia Rodrigues Santarrossa, studying from 2014 to 2020. He is currently pursuing a degree in Análise e Desenvolvimento de Sistemas at Centro Universitário Adventista de São Paulo, with an expected completion date in 2025. His education has equipped him with the skills necessary for data extraction and report development, particularly utilizing SQL to meet client needs.
Background
Mhays Santos has a background in client support and technical report development. His experience at Thomson Reuters has allowed him to specialize in creating and adjusting customized reports for active clients. He emphasizes the importance of promptly resolving technical issues to enhance client satisfaction.
Client Support Skills
In his role as Técnico de Suporte em Relatórios, Mhays Santos provides client support through various channels, including phone and internal ticketing systems. He focuses on the timely resolution of inquiries and specializes in addressing technical issues that clients may encounter. His expertise in SQL aids in the effective extraction of data for report development.