Michael Doyle
About Michael Doyle
Michael Doyle is a Knowledge Base Analyst with expertise in process development and improvement, focusing on optimizing information flow within organizations. He has a background in technical support and customer service, having worked at Thomson Reuters and Logitech over a span of nearly three decades.
Current Role as Knowledge Base Analyst
Michael Doyle has served as a Knowledge Base Analyst at Thomson Reuters since 2007. In this role, he specializes in process development and improvement, focusing on enhancing information flow within organizations. His expertise in knowledge management allows him to effectively organize and optimize the use of information, contributing to increased efficiency and productivity within the company.
Previous Experience at Thomson Reuters Elite
Before his current position, Michael Doyle worked at Thomson Reuters Elite as a Technical Support Analyst from 2006 to 2007. His role involved providing technical assistance and support, which helped him gain valuable insights into the operational needs of the organization and the importance of effective information management.
Career at Logitech
Michael Doyle held the position of Director, Customer Support for the Americas Region at Logitech from 1989 to 2004. During his 15 years with the company, he was responsible for overseeing customer support operations, which included managing teams and ensuring high levels of customer satisfaction. This experience contributed to his skills in process development and improvement.
Education in Computer Science
Michael Doyle studied at California State University-Sacramento, where he earned a Bachelor of Science degree in Computer Science from 1986 to 1989. His educational background provided him with a strong foundation in technology and information systems, which supports his current expertise in knowledge management.
Expertise in Knowledge Management
Michael Doyle has developed significant expertise in knowledge management, which involves organizing and optimizing the use of information within a company. His focus on enhancing information flow is critical for improving organizational processes and ensuring that valuable knowledge is accessible to stakeholders.