Michael Flaherty
About Michael Flaherty
Michael Flaherty is a Customer Success Manager with extensive experience in the financial services sector. He has worked at Thomson Reuters and Refinitiv in various roles, accumulating over 19 years of experience in customer success and account management.
Work at Thomson Reuters
Michael Flaherty has a significant history with Thomson Reuters, where he has held multiple roles. He began his tenure as a Product Specialist from 2006 to 2008. Following this, he served as Lead Client Specialist and Subject Matter Expert from 2008 until 2017. In this position, he contributed to client engagement and support, enhancing the customer experience for nearly a decade. Since 2017, he has been working as a Customer Success Manager, focusing on client satisfaction and retention in the Greater New York City Area.
Work at Refinitiv
At Refinitiv, Michael Flaherty has also held various positions. He started as a Manager in Customer Success, where he worked from 2006 until 2019. In this role, he was responsible for overseeing customer support initiatives and ensuring client needs were met. Since 2019, he has taken on the role of Global Account Manager, where he manages key accounts and drives customer success strategies across global markets.
Education and Expertise
While specific educational details are not provided, Michael Flaherty's extensive experience in customer success and account management indicates a strong foundation in client relations and support. His roles at both Thomson Reuters and Refinitiv demonstrate his expertise in managing customer relationships and understanding client needs in the financial services sector.
Background
Michael Flaherty has a career spanning over 17 years in the financial services industry, with a focus on customer success and account management. His experience includes a blend of roles that emphasize client engagement, support, and satisfaction. He has worked in the Greater New York City Area throughout his career, contributing to his understanding of the regional market dynamics.