Michał Malik
About Michał Malik
Michał Malik serves as the Team Lead for Product Support at Thomson Reuters in Gdańsk, Poland, where he has worked since 2022. With over a decade of experience in technical support for financial products, he excels in stakeholder management and IT project management.
Work at Thomson Reuters
Michał Malik has been serving as Team Lead - Product Support at Thomson Reuters since 2022. In this role, he is responsible for managing product support operations in Gdańsk, Woj. Pomorskie, Polska. His focus is on enhancing service delivery and ensuring effective communication with stakeholders and clients. Prior to his current position, he worked at Thomson Reuters from 2009 to 2018 as Team Leader for Technical Support Network Engineers, where he developed significant expertise in managing technical support for financial products.
Education and Expertise
Michał Malik studied at Gdansk College of Health, where he specialized in Computer Networks and Distributed Systems, earning an engineering degree from 2004 to 2009. His educational background provides a solid foundation for his extensive career in technical support and IT project management. He possesses skills in process management, demand management, and service management, focusing on operations, service improvement, and transition.
Background
Michał Malik has over a decade of experience in technical support, particularly for financial products. His career includes significant roles at various organizations, including a position as Compliance Manager at Amazon Development Center from 2020 to 2022, and as Team Leader for 2nd level Technical Support Network Engineers at Refinitiv from 2018 to 2020. His diverse experience across different companies has equipped him with a comprehensive understanding of IT service operations.
Achievements
Throughout his career, Michał Malik has demonstrated proficiency in managing relationships with stakeholders and clients. He has successfully introduced innovations and improvements in service management, focusing on leading teams to achieve operational excellence. His expertise in technical support and project management has contributed to the effective delivery of IT services in the organizations he has worked for.