Milady Esto
About Milady Esto
Milady Esto is a Customer Service Executive with extensive experience in the field, currently employed at Refinitiv as a Learning and Development Consultant. She has worked in various roles at Thomson Reuters and Sykes, and holds a Bachelor of Science degree in Hotel and Restaurant Management from the University of Santo Tomas.
Work at Thomson Reuters
Milady Esto has been employed at Thomson Reuters since 2011, serving as a Customer Service Executive. Her role involves providing support and assistance to clients, ensuring their needs are met effectively. Prior to her current position, she worked as a Learning Consultant - Markets and Products from 2016 to 2018, where she focused on enhancing the learning experience related to market and product knowledge.
Experience at Sykes
Milady Esto worked at Sykes from 2008 to 2011, holding the position of Team Leader for Back Office operations. In this role, she managed a team and oversaw various back-office functions, contributing to the efficiency and effectiveness of service delivery during her three years with the company.
Current Role at Refinitiv
Since 2018, Milady Esto has also been working at Refinitiv as a Learning and Development Consultant. In this capacity, she focuses on developing training programs and resources to enhance employee skills and knowledge in the financial services sector. Her work is based in Manila, National Capital Region, Philippines.
Education and Expertise
Milady Esto earned her Bachelor of Science in Hotel and Restaurant Management from the University of Santo Tomas, completing her studies from 1994 to 1998. This educational background has equipped her with skills relevant to customer service and management, which she has applied throughout her career.