Mohamed Oukassa
About Mohamed Oukassa
Mohamed Oukassa serves as the Technical Account Manager for North Africa and Malta at Refinitiv, where he has worked since 2018. He has a robust background in customer service and project management, with previous roles at Thomson Reuters and extensive experience in managing client relationships in the financial sector.
Work at Thomson Reuters
Mohamed Oukassa has held multiple positions at Thomson Reuters over a span of several years. He worked as a Senior System Engineer from 1998 to 2001, where he developed technical solutions and supported system integration. He then transitioned to a Team Leader role in Customer Service from 2002 to 2008, managing a team to enhance client satisfaction. Since 2009, he has served as a Technical Account Manager for North Africa and Malta, focusing on client engagement and support. His extensive tenure at Thomson Reuters has allowed him to build strong relationships and contribute to customer success.
Current Role at Refinitiv
Since 2018, Mohamed Oukassa has been working as a Technical Account Director for North Africa and Malta at Refinitiv. In this role, he leverages his extensive experience in financial markets to manage complex client relationships. He is responsible for ensuring customer satisfaction and driving revenue growth. His focus on delivering exceptional customer experiences has positioned him as a key player in the organization, contributing to the success of Refinitiv in the region.
Education and Expertise
Mohamed Oukassa has a solid educational background in engineering and project management. He studied at High School Engineering, where he achieved a degree in Computer Engineering from 1993 to 1997. He furthered his education at Université Nice Sophia Antipolis, earning a DESS in Database and System Integration from 2002 to 2004. He also attended École Hassania des Travaux Publics, where he completed a high diploma in project management from 2011 to 2013. Additionally, he obtained a Financial Information Associate certification from FISD Professional Certification in the USA in 2013.
Background
Mohamed Oukassa has a diverse professional background with over two decades of experience in the technology and financial services sectors. His career began as a Senior System Engineer at Thomson Reuters, where he honed his technical and consulting skills. He has since progressed through various roles, demonstrating a strong commitment to customer service and project management. His work has primarily focused on the North African and Maltese markets, where he has developed a deep understanding of client needs and industry workflows.
Achievements in Customer Relationship Management
Throughout his career, Mohamed Oukassa has demonstrated a strong ability to manage complex client relationships. His focus on maximizing customer satisfaction has been a key aspect of his roles at Thomson Reuters and Refinitiv. He possesses strong consulting and project management skills, particularly in financial markets, which have enabled him to effectively address client needs and drive successful outcomes. His work ethic is characterized by urgency, energy, and enthusiasm, further enhancing his effectiveness in customer relationship management.